SHIPPING POLICY
RETURNS & EXCHANGES
PUONj DOES NOT ACCEPT RETURNS OR EXCHANGES. IF YOU HAVE ANY CONCERNS REGARDING YOUR ORDER, PLEASE CONTACT US BY EMAIL AT ORDERS@PUONj.COM
IF THERE IS AN ERROR WITH YOUR ORDER, YOU MAY EMAIL ORDERS@PUONj.COM TO CANCEL YOUR ORDER. YOUR ORDER CANNOT BE CANCELLED ONCE IT HAS BEEN SHIPPED.
CUSTOM CHARGES.
IF ANY CUSTOMS CHARGES INCUR, THEY WILL BE PAYABLE BY THE CUSTOMER AND WILL NOT BE COVERED BY PUONj.
SHIPPING INFO
COVID 19 UPDATE: AS THE IMPACT OF THE COVID-19 VIRUS CONTINUES TO PERSIST THERE MAY BE ADDITIONAL DELAYS IN DELIVERIES. All POSTAL COMPANIES ARE EXPERIENCING EXTREME DELAYS THEREFORE SHIPPING TIME MAY BE LONGER THAN THE STATED TRANSIT TIMES. THANK YOU FOR YOUR PATIENCE.
PUONJ SHIPPING POLICY.
ORDERS WILL BE SHIPPED WITHIN 5 BUSINESS DAYS OF THE ORDER BEING PLACED.
INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS/DUTIES. PUONj IS NOT RESPONSIBLE FOR THE PAYMENT OF CUSTOMS/DUTIES ON SHIPPED ITEMS. BY LAW, WE CANNOT CHANGE THE VALUE OF THE ORDER ON COMMERCIAL INVOICES. WE MUST ADHERE TO ALL INTERNATIONAL IMPORT/EXPORT LAWS.
IF YOU DECIDE TO REFUSE YOUR SHIPMENT, YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES, ANY DUTIES, TAXES AND/OR CUSTOMS CHARGES THAT ARE INCURRED. CUSTOMS MAY DELAY PACKAGES BEYOND THE STATED SHIPPING TIMES BELOW.
ORDERS THAT GO MISSING DUE TO SUBMITTING AN INCORRECT OR INCOMPLETE ADDRESS ARE NOT THE RESPONSIBILITY OF PUONj AND WILL NOT BE REFUNDED.
ORDERS RETURNED TO US DUE TO AN INCORRECT ADDRESS WILL NOT BE REFUNDED SHIPPING COSTS. PLEASE CONFIRM THAT YOUR ADDRESS IS CORRECT BEFORE CHECKOUT.
SHIPPING SERVICE (PUONj SHIPS WORLDWIDE)
USA
ALL ORDERS ARE SHIPPED THROUGH USPS IN THE US. ALL ORDERS WILL RECEIVE A TRACKING NUMBER. ALLOW UP TO 10 BUSINESS DAYS FOR DELIVERY.
REST OF THE WORLD
ALL ORDERS ARE SHIPPED THROUGH USPS OR DHL. ALLOW UP TO 22 BUSINESS DAYS FOR DELIVERY.
*BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS.
CUSTOM CHARGES
IF ANY CUSTOMS CHARGES INCUR, THEY WILL BE PAYABLE BY THE CUSTOMER AND WILL NOT BE COVERED BY PUONj